Support

We’re here to help. Email us and a real person will get back to you, usually within one business day.

In danger or need urgent help? Contact your local emergency services (911 in the US) first. Then report the member in the app or email us so we can act.

Your account

How do I create an account?

Open Monarch and tap Create account. You can sign up with your email and a password, or with Continue with Apple. You need to be 18 or older.

I forgot my password

Password reset isn’t in the app yet. Email us from the address you signed up with and we’ll help you get back in.

How do I change my answers?

Go to Profile → Edit answers. Your changes are used for your next intros.

How do I delete my account?

Go to Profile → Delete account and confirm. This permanently deletes your account, profile answers, intros and blocks, and can’t be undone. If you signed up with Apple, you can also stop using Apple ID with Monarch in your iPhone’s Settings → [your name] → Sign-In & Security → Sign in with Apple.

Intros

How does Monarch introduce people?

Monarch uses your onboarding answers, like your neighborhood, interests and who you’re hoping to meet, to find people nearby you’re likely to get along with. Instead of endless swiping, you get a few thoughtful intros. Your profile is only shown to people you’re introduced to.

Why don’t I have any intros yet?

Good intros take a little time, especially while Monarch is new in your area. Make sure your answers are filled in. We’ll show your intros in the Intros tab as soon as we find someone.

Safety

How do I report or block someone?

On any intro, tap the ⋯ menu and choose Report or Block. Reports are anonymous: the other person isn’t told who reported them. Blocking hides you from each other everywhere on Monarch.

What happens after I report someone?

We review every report within 24 hours. Depending on what happened, we may remove content, warn the member, or permanently ban their account. Monarch has zero tolerance for harassment, hate, threats, explicit content, scams and impersonation.

Tips for meeting someone new

Meet in a public place for the first few times.
Tell a friend where you’re going and who you’re meeting.
Arrange your own way there and back.
Never send money or share financial details.
Trust your instincts. It’s always okay to leave.

Privacy

Read our Privacy Policy to see what we collect and how we use it. For privacy requests, such as getting a copy of your data, email siddharth@heymonarch.co.